§ 1 Scope of Application
(1) These General Terms and Conditions (GTC) apply to all orders placed by consumers and business customers via the online shop of Rudolph Druck, proprietor [PLEASE ADD: First and Last Name], [PLEASE ADD: Address] (hereinafter referred to as "we").
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (Section 13 of the German Civil Code [BGB]). An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its trade, business, or profession when entering into a legal transaction (Section 14 BGB).
(3) Deviating terms and conditions of the customer shall not apply unless we expressly agree to them in writing.
§ 2 Conclusion of Contract
(1) The display of items in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.
(2) The customer may place items—including those featuring their own designs created via the product designer—into the shopping cart. Before submitting the order, the customer may review and correct all details. By clicking the "Order with obligation to pay" button, the customer submits a binding offer to purchase the items in the shopping cart.
(3) Immediately after submission, the customer will receive an automated email confirming receipt of the order. This acknowledgment of receipt does not constitute acceptance of the offer.
(4) The contract is concluded when we accept the order via a separate email, commence production, or ship the goods—whichever occurs first. By way of exception, in the case of payment via PayPal, the contract is concluded as soon as the payment instruction to PayPal is successfully issued.
(5) We may refuse acceptance, particularly if the design violates Section 4 of these General Terms and Conditions.
§ 3 Contract Language and Storage of Contract Text
The contract language is German. We store the contract text and email the order details to the customer. The current General Terms and Conditions (GTC) are available on this page at any time. Customers can view their order at any time via the link in the order confirmation.
§ 4 Designs, Print Data, and Third-Party Rights
(1) The customer is solely responsible for texts, images, logos, and other content used or uploaded by the customer for their design. The customer warrants that they possess the necessary rights (in particular copyright, trademark, personality, and naming rights) and that the content does not violate statutory regulations or public policy/accepted moral standards.
(2) If third parties assert claims against us regarding such content, the customer shall indemnify us against such claims—including reasonable legal defense costs—provided the customer is responsible for the infringement.
(3) We reserve the right to reject orders containing content that is unlawful, glorifies violence, or is extremist, pornographic, or offensive.
(4) The preview in the product designer is a non-binding representation. Minor, technically unavoidable deviations in color (screen vs. print colors), size, and print placement may occur and do not constitute a defect. Print quality depends on the resolution of the uploaded image files; the designer provides a notification if the resolution is too low.
§ 5 Prices and Shipping Costs
(1) All prices are final prices and include statutory VAT. Shipping costs may apply in addition.
(2) Information regarding shipping costs, delivery areas, and payment methods can be found on the "Shipping & Payment" page; these details are also displayed during the ordering process before the order is submitted.
§ 6 Delivery
(1) We deliver to Germany, Austria, and Switzerland. Alternatively, the goods may be collected by arrangement. For deliveries to Switzerland, import duties may apply, which are to be borne by the customer.
(2) The delivery time is indicated on the product pages or on the "Shipping & Payment" page. In the case of payment in advance, the delivery period commences on the day following the payment instruction; for other payment methods, it commences on the day following the conclusion of the contract.
§ 7 Payment
(1) The payment methods displayed during the ordering process are available.
(2) In the case of payment in advance, the invoice amount must be transferred to our account within 7 days of the conclusion of the contract. We will commence production upon receipt of payment.
(3) In the case of payment via PayPal, payment processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, subject to their terms of use.
(4) In the case of purchase on invoice, the amount must be paid in full within 14 days of receipt of the goods. We reserve the right to offer the option of purchase on invoice only after a credit check.
§ 8 Retention of Title
The goods remain our property until full payment has been received.
§ 9 Right of Withdrawal
Consumers are entitled to a statutory right of withdrawal in accordance with Right of withdrawal information to. This right does not apply to goods manufactured according to customer specifications or clearly tailored to personal needs—specifically not to individually printed, embroidered, or engraved items, or to stamps featuring custom text.
§ 10 Warranty
(1) Statutory liability rights for defects apply.
(2) In dealings with business customers, the limitation period for claims based on defects is one year from the date of delivery of the goods; This does not apply to claims for damages under Section 11.
(3) Business customers must notify us in writing of any obvious defects within 7 days of receipt of the goods (Section 377 of the German Commercial Code [HGB] remains unaffected).
§ 11 Liability
(1) We shall be liable without limitation in cases of intent and gross negligence, for damages resulting from injury to life, body, or health, under the Product Liability Act, and to the extent of any guarantee assumed.
(2) In the event of a breach of a material contractual obligation due to slight negligence—where the fulfillment of said obligation is a prerequisite for the proper execution of the contract and the customer is entitled to rely on its observance—liability shall be limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
§ 12 Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 13 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Sales Convention (CISG). With respect to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from this contract shall be our registered office.
(3) Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.
As of: [PLEASE ADD: Date]