Right of withdrawal
Consumers have a 14-day right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Rudolph Druck, Owner [PLEASE ADD: First and last name], [PLEASE ADD: Street and house number], [PLEASE ADD: Postal code and city], Email: [PLEASE ADD: Email address], Telephone: [PLEASE ADD: Phone number]) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory. You can also submit the withdrawal via the function "Withdraw from contract" declare on our website; we will then confirm receipt to you immediately via email.
To meet the withdrawal deadline, it is sufficient for you to send your notification regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if that loss in value results from handling the goods in a way that was not necessary to check their nature, characteristics, and functioning.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs. This applies in particular to all items you customize using our product designer (printed, embroidered, or engraved goods; stamps with custom text).
Model cancellation form
(If you wish to withdraw from the contract, please fill out this form and send it back to us.)
– To Rudolph Druck, [PLEASE ADD: Street and house number], [PLEASE ADD: Postal code and city], E-mail: [PLEASE ADD: E-mail address]:
– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only if notification is on paper)
– Date
(*) Cross out as applicable.